Home - Healthee

FAQ

For Buyer

For questions regarding membership, customer service, and general inquiries, please drop us an email at [email protected] to our Healthee Support.

We will get back to you within 48 hours during our operation hours from Monday to Friday (9am to 5pm).

To become a User (Buyer), please click on the “Create a buyer account” button. You will be required to submit your basic information and contact details. Upon completion, you can begin browsing through the catalog and making a purchase.
You need a valid email address to become a user of Healthee.
You can go to the Healthee homepage, click on “Sign In” button and proceed to click on the “Forgot Password”. You will be asked to enter your email address where a reset link will be sent to you.
  • Step 1: Click on your account.
  • Step 2: Under the Profile section, fill in your updated information accordingly.
  • Step 3: Click "Save" to apply the changes.
  • Step 1: Click on your account.
  • Step 2: Under the Profile section, update your phone number.
  • Step 3:Click "Save" to apply the change.
  • Step 1: Click on your account.
  • Step 2: Under the Addresses section, update your address.
  • Step 3: Click "Save" to apply the changes.
  • Step 1: Click on your account.
  • Step 2: Under Address section, click "Add new address".
  • Step 3: Fill in all the necessary information and save the changes accordingly.
You are required to have an account in Healthee, add item to cart and proceed to checkout.
You can check your orders by accessing your account in the platform in “My Purchase” page. In addition, you will receive an email notification where the Seller updates the details of your order.
Promotional code(s) is redeemable at Shop Page, then go to My Vouchers to redeem. This voucher need to be paste at the checkout page.

After your order is verified; you can expect to receive your order within the following time frame:

  • Ready Stock - 7-14 working days throughout Malaysia (except Saturday, Sunday, and Public Holidays)
  • Oversea Items - within 30 working days throughout Malaysia (except Saturday, Sunday, and Public Holidays)

If you experienced delays in receiving your order, please contact our Healthee Support team (please drop us an email at [email protected]) immediately and we will help you to confirm your order status

Unfortunately, you cannot cancel any orders which has been confirmed and paid.

In the event the order is canceled by you prior to the delivery of the goods and products, we may charge you a cancellation fee at 3% of the refund amount and thereafter remit the balance of the refund amount to you.

You may send an email to Healthee Support to request on further investigation. Healthee Support will assist you accordingly, however you will be required to return the item following the procedure.

You may request for a return and refund due to any of the following reasons:

  • Damaged Item - The product SKU arrived with damaged exterior packaging. The item should remain unopened.
  • Defective Items - The product SKU arrived with damaged interiors, only noticeable after packaging has been opened.
  • Wrong Products - The product SKU does not match the quotation / invoice / receipt. Product should remain unopened and unused.
  • Late Delivery - The products were sent late after 15 working days (upon order placement) without any confirmation and communication from the Seller or Healthee.
  • Expired or Nearly Expired Product - The products delivered by the suppliers are near the expiry date [less than three (3) months] without informing the Buyers (or listed on the product description) beforehand.

Within 24 hours after delivery, take 3 clear photographs of the product to demonstrate its i) damages and/or ii) defectiveness. Please also complete the same step if you have received the wrong order as proof.

Any claims made after the above stipulated time shall not be entertained. Product to be returned must be in its original packaging, original condition with all necessary documents in the parcel. In the case of defectiveness in product, in which the packaging has been opened, the product should be packed properly to allow for handling by the seller (e.g., no loose pieces, spillages).

You will be asked to select one of the following reasons for your dispute:

  • Damage Good (Goods with damaged exterior packaging)
  • Excess Drop Off Item (Product quantity does not match the invoice/quotation/receipt)
  • Expired Goods (Goods that have gone past the expiry date)
  • Shortage Items (Missing items)
  • Wrong Items (Product received does not match the invoice/quotation/receipt

Any refund will be processed and credited to the respective credit card account or any other payment mode in accordance with the Bank's and Financial Institution's policy and timeframe. The delivery and other incidental costs will not be reimbursed.

Provided that the product is in its original packaging and original condition upon inspection, we will deliver the replacement product within the next 14 days.
All products sold are not allowed for exchange.
In this case, the Seller will be held accountable. Please contact our Healthee Support team at [email protected] with your order details and proof of the incomplete order received. We will then proceed with the necessary arrangements with the Seller.

Here are a few ways to know whether your order has been confirmed.

  • Email: You will receive an email notification for your confirmed order; or.
  • Profile: You can click on your profile and check on the “My Purchase” tab to view your order placed.

There is several information for each product sold on Healthee, please refer below listing: -

  1. Product Name.
  2. Product Category.
  3. Product Description.
  4. Manufacturer Name.
  5. Indication / Usage.
  6. Active Ingredients.
  7. Price.
  8. Quantity.
If the “Add to Cart” button is visible on the product, then the product is still available. There will also be an "Sold Out" banner on the product if there are no more stocks remaining.
We accept several payment methods including FPX Online Banking and Debit/Credit Card. The payment options are automatically displayed upon checkout.
All transactions on Healthee are to be payable in Ringgit Malaysia (MYR) only.
Please contact your credit card issuer Banks for clarification of declined transaction.

Currently Healthee is using below third-party logistics (3PL):

  1. J&T
  2. GDEX
  3. Lalamove
  4. Ninja Van
  5. Pos Laju
  6. DHL
Yes, orders could be delivered to all addresses within Malaysia except for P.O. Box addresses.
You can change your delivery address by updating/adding it in your account page in the platform.
Please drop us an email at [email protected] to our Healthee Support on the resend arrangement request. Kindly take noted that resend charge is imposed.
Please check your registration email address account with us, voucher code will be sent to your email within 24 hours upon purchase. With the voucher code, you may book an appointment with the Seller following the instructions provided in the description on the website or app.
Please an email to our Healthee Support at [email protected] for further assistance.

Seller FAQ

You can register your interest through the ‘Become A Seller’ online form located in our homepage.
Once you submitted the ‘Become A Seller’ form via online, your registration process will be completed by Healthee Support. Upon notification via email / Whatsapp, you can access and update your profile through the ‘Edit Profile’ tab. You can update your information such as your e-shop‘s name, addresses, image and many more.
Please drop us an email at [email protected] to our Healthee Support or Click the WhatsApp icon at the bottom right of the page.
Yes, you can access to Healthee with your credentials in any devices.
You can change your password by clicking the “Forget Password” during login or you can email directly to request to change your password at [email protected] to our Healthee Support.
You can change your phone number by editing it in “My Profile” section after you logged in.
Your failed login attempt could be due to wrong email or password entered. Please reset your password and try again. Another reason could be due to your account has been deactivated by the admin. Please contact [email protected] (Healthee Support) for further assistance.
If you have requested for your account deletion, you will be able to register using the same email address or phone number. However, this is subject to Healthee's approval.

Kindly ensure you complete and fulfil all your orders, including those under in delivery process or dispute, before you request for account deletion.

If you have no pending item under process or dispute, kindly contact Healthee Support at [email protected] for further assistance.

You can add/edit your addresses by editing ‘Addresses’ in My Account section after you logged in.
Please send an email to [email protected] to request email edit.
You will be given a product-listing template to fill in for your first upload. You will also be provided with a training guideline on how to add and upload products after your registration as a Seller is approved by Healthee Support.

If you come across a counterfeit product, please proceed to report by submitting an email to [email protected] with your Seller account name.

You may be required to send additional supporting documents for us to act against the reported product and/or Seller.

If your submitted product was deleted or rejected, it was likely due to violation of our rules. Common violations included:

  1. Misleading pricing.
  2. Listed products under the wrong category or misrepresentation of products.
  3. Banned drugs in Malaysia.
  4. Hazardous and dangerous items including but not limited to radioactive, flammable, explosive, corrosive, oxidizing, asphyxiating, biohazardous, toxic, pathogenic, or allergenic.
You can list as many products as you wish in Healthee. There is no restriction for number of products enlisted.
You can check your orders by login to Healthee website and click on “My Orders” tab to check the status and details of your most recent orders.
You can click on the order in the “Ship Orders” page, and you can select the status to update each order. All updated statuses will be visible instantly to the Buyers as well.

Currently Healthee is using below third-party logistics (3PL):

  1. J&T
  2. GDEX
  3. Lalamove
  4. Ninja Van
  5. Pos Laju
  6. DHL
Buyer is not allowed to change their delivery address after an order is placed. However, if the status of the item is still under To Ship, Buyer can contact Healthee Support ([email protected]) with their order ID to request for change of address.
You will be paid once your orders’ status has changed to “Delivered” upon order confirmed received by Buyer. Healthee Finance team will make payment to Seller on weekly basis on every Friday and the payment will be made directly to your bank account within 15 working days.
Healthee Finance team will send a payment advice for all successful transactions to your bank account on weekly basis.

Please email to [email protected] to our Healthee Support for further assistance.

We will get back to you within 48 hours during our operation hours from Monday to Friday (9am to 5pm).